#MAC DIAGNOSTIC TOOLS HOW TO#
This section describes how to enable and disable debug mode on the Secure Endpoint Mac connector in order to troubleshoot performance issues. Once it is complete, a diagnostic file is generated and placed onto your desktop. cd /Library/Application\ Support/Cisco/AMP\ for\ Endpoints\. Note: You must run this command as root, so ensure that you switch to root or preface the command with sudo. In order to launch the Support Tool application, enter the following command: The Support Tool launcher is located in this directory: /Library/Application Support/Cisco/AMP for Endpoints Connector/ Launch the Support Tool Using macOS Terminal In order to analyze the data, provide this file to the Cisco Technical Support Team.Here is an example of the uncompressed output: When the Support Tool application completes, a file is generated and placed onto your desktop:.Note: The Support Tool application runs in the background and takes some time to complete (approximately 20-30 minutes). After you enter your credentials, the Support Tool icon should appear in your dock:.Double-click the Support Tool launcher, and you are prompted for administrative credentials:.Navigate to the Cisco Secure Endpoint directory in your Applications folder and locate the Support Tool launcher:.Launch the Support Tool Using macOS FinderĬomplete these steps in order to launch the Secure Endpoint Mac connector Support Tool using the macOS Finder: This section describes how to launch the Support Tool application from the GUI or the CLI in order to generate a diagnostic file. Generate a Diagnostic File with the Support Tool
Resource utilization (disk, CPU, and memory).The diagnostic data includes information about your Mac such as: The Secure Endpoint Mac connector packages an application called Support Tool, which is used in order to generate diagnostic information about the connector that is installed on your Mac. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on the Secure Endpoint Mac connector. Prerequisites RequirementsĬisco recommends that you have knowledge of these topics: This document describes the process that is used in order to generate a diagnostic file via the Support Tool application that is available on the Cisco Secure Endpoint Mac connector and how to troubleshoot performance issues.
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